Service Engineer - вакансия 72990073

DINO Systems

Дата обновления: 24.05.2020

Город: Санкт-Петербург

Категория: IT / Компьютеры / Интернет

Тип занятости: Не имеет значения

Текст вакансии:

DINS (Dino Systems) is a development center of an American company, a leading developer and provider of cloud communication services for business. We participate in the development and support of UCaaS-platform with a wide range of functions: voice, video, text, faxes, conference calls, online meetings, contact center, and corporate chat. More than 450 000 companies from the USA, Canada, the UK choose the solution, in which development and support we take part every day! The company was founded in 1998 in St. Petersburg. Now DINS has more than 700 employees. We use a wide stack of modern technologies and approaches in all major fields: development, testing, DevOps. We are not afraid to try new things and do our best to ensure that the system we are working on continues to occupy leading positions in the field. Responsibilities:
Troubleshoot complex issues with Ringcentral Engagement Platform. Work closely with Customer Support, Operations and Product teams on customer and system issues
Required experience:
In-depth knowledge of modern WEB-application architectures; Knowledge of Internet technologies: TCP/IP, Public Cloud (AWS, GKE), Docker, K8s; Strong research and troubleshooting abilities; Ability to read and interpret technical documents and procedure manuals; Experience with Java or Ruby (Ruby on Rails) is required; Intermediate English level.
Official duties:
Tasks processing which were not solved by T1/T2/T3 customer service or NOC; Proactively react to production incidents; Collaborate with OPS and Development departments; Introduce knowledge sharing among people in the department.
Tech stack we use:
Cloud providers: AWS and a little bit of GKE; Infrastructure layer: Packer/Terraform/Ansible; Application layer: Docker/Kubernetes; Logging: Fluentd, ELK, Loki; Monitoring: Prometheus/AlertManager; Languages: Java, Ruby, JS.
Well coordinated professional team. Cutting edge technologies, interesting and challenging tasks, dynamic project, great opportunities for self-realization, professional and career growth. Corporate training programs, English language courses. Business trips to foreign branch offices (the USA, China) and further work H1-B U.S. Job placement and payment of salary take place according to the labor code. Sick leaves 100% paid. 28 day vacation 100% paid in accordance with the current salary. Office in 10-minute walk from the subway. Nonresident applicants are granted Relocation Bonus.

Май 2020

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