Technical Support Engineer (Microsoft Office 365) - вакансия 73365727

Veeam Software

Дата обновления: 06.10.2020

Город: Санкт-Петербург

Категория: IT / Компьютеры / Интернет

Тип занятости: Не имеет значения

Текст вакансии:

Veeam Backup for Microsoft Office 365 is a comprehensive solution intended to back up and recover data of Microsoft Office 365, on-premises Microsoft Exchange and on-premises Microsoft SharePoint organizations, including Microsoft OneDrive for Business. The VBO365 technical support engineer is a trusted role providing technical assistance to fellow IT Professionals, using broad and in-depth troubleshooting skills and product knowledge to solve challenging technical issues.  We are therefore looking for candidates that will offer support for Veeam Backup for Microsoft Office 365. In return, we can offer excellent benefits such as wellness program which includes gym membership and massages in the office, flexible benefits package which includes private medical for you and your dependents, dental cover and transportation allowance, an exceptional mature working environment with cool breakout areas and training and development opportunities to further progress your career. Responsibilities:
Provide technical support and in-depth troubleshooting for Veeam Software’s clients (B2B) via telephone, email, and web conferencing Act as a technical focal point in relationships to fellow IT Professionals. Research and troubleshoot customer problems and inquiries. Update and work assigned cases in a timely manner.

Contribute to documentation to build Veeam’s knowledge base. Technical documentation of all customer interactions accurately and within SLA in our CRM tool Contribute to documentation to build Veeam’s knowledge base. Proactively stay up to date with all the latest technologies concerning Veeam’s products and the underlying technologies.
Fluent English (reading/writing/speaking) Previous troubleshooting/administration experience is required Familiarity with at least some of the following areas:
Microsoft Office 365, Azure, AWS, VMware ESX(i), Microsoft Hyper-V, Microsoft Exchange server administration, DB (SQL/Oracle), Windows OS 2008(r2) & 2012(r2) advanced user or administrative level, Practical understanding of TCP/IP (OS, firewalls configuration).
Ability to quickly learn, understand and explain technical information Ability and desire to take ownership of client issues through resolution Excellent time management skills Ability to work in a fast-paced environment
We offer:
Modern, energetic multinational working environment Salary ranges depending on skills and expertise; Additional quarterly bonuses to top performers Opportunities for professional growth and promotion; for diligent employees the opportunity to be certified -- VMCE (Veeam Certified Engineer) Comprehensive training and mentoring system that includes in addition to the training for Veeam products a number of lectures on related areas (virtualization, networking, etc.) - paid as work Access to the internal lab resources based on Vmware vSphere & Microsoft Hyper-V right from the start date Flexible working schedule Regular assessment and salary/positions review (at least once a year) Employment according to the Labor Code of the Russian Federation, “white” salary, 28 days paid annual leave + additional time off depending on the work results (up to 12 paid days off per year) An extended medical insurance policy A partial compensation of costs on fitness Free English classes in the office Ability to become part of Veeam football and volleyball teams Corporate events Relocation package for candidates from other regions (one-way ticket compensation, relocation allowance equivalent to one month basic salary)

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